Refund Policy
At Pawpy Delight, we prioritize your satisfaction and your pawbaby’s happiness! While we take great care in crafting our all-natural treats, we understand that issues may arise. This Refund Policy outlines the conditions under which refunds may be granted.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
-
You received the wrong item.
-
Your order was damaged upon arrival.
-
Your order was incomplete (missing items).
-
Your order was not delivered within the expected timeframe due to our error.
Non-Refundable Situations
Refunds will not be granted in the following cases:
-
Change of mind or personal preference.
-
Incorrect shipping details provided by the customer.
-
Delays caused by third-party couriers.
-
Opened or partially consumed treats due to food safety regulations.
-
Damage due to improper storage or handling after delivery.
Requesting a Refund
To request a refund, please contact us at pawpydelight@gmail.com within 48 hours of receiving your order. Kindly provide:
-
Your order number.
-
Clear photos of the product and packaging showing the issue.
-
A brief description of the problem.
Refund Process
Once your request is reviewed and approved:
-
Refunds will be issued via original payment method or store credit within 3 business days.
-
For incorrect or damaged items, we may offer a replacement instead of a refund.
-
If a refund is issued, shipping fees (if applicable) are non-refundable.
Changes to This Policy
Pawpy Delight reserves the right to update or modify this Refund Policy at any time without prior notice.
The latest version will always be available on our website.
For any questions or concerns, reach out to us at our socials or at pawpydelight@gmail.com